Hetrim Innovations Private Limited

Refund Policy

Remote DSC Software
Website: www.remotedsc.com
Owner: Hetrim Innovations Private Limited
Effective from: 18 September 2026 (18.09.2026)

This Refund Policy applies to all purchases of Remote DSC software, licences, subscriptions, activations, renewals and related services made on or after 18 September 2026.

1. All Sales Are Final

All payments made for the Remote DSC Software, licence, subscription, activation, renewal or related services are final and non-refundable.

2. Customer Acceptance

By completing the purchase, the customer confirms that the software’s features, intended use, system requirements and applicable terms have been reviewed and accepted.

3. No Refund for Customer-Side Issues

No refund shall be granted for change of mind, non-usage, incorrect installation, incompatible or inadequately configured devices, internet or network issues, DSC-token problems, misuse, or failure to follow the prescribed instructions.

4. Government and Regulatory Changes

No refund shall be granted if the software’s functioning is affected, restricted, modified or discontinued due to:

  • Changes in any government policy, law, rule or regulation;
  • Changes to the Information Technology Act or related rules;
  • Changes in CCA guidelines, standards or requirements;
  • Changes made by any government portal, statutory authority or regulatory body;
  • Changes in DSC-provider or Certifying Authority policies;
  • Changes in DSC-token manufacturer policies, drivers, firmware or technology;
  • Changes in third-party software, middleware, APIs, browsers or operating systems; or
  • Any other event or technical change beyond the Company’s reasonable control.

5. Alternative Solution

Where reasonably possible, Hetrim Innovations Private Limited will endeavour to provide an alternative method, update or workaround, subject to legal, regulatory and technical feasibility. The alternative solution may involve a different process, feature or supported environment.

6. No Refund Due to Changed Functionality

The provision, development or proposed availability of an alternative solution shall not create any right to a refund. Temporary interruption, reduced compatibility, changed workflow or discontinuation caused by external regulatory or technological changes shall not qualify for a refund.

7. Limited Exceptions

A refund will be considered only for a verified duplicate payment, complete failure by the Company to provide the purchased software access, or where a refund is mandatorily required under applicable law.

8. Support

Customers may contact support@remotedsc.com for compatibility confirmation and technical assistance before making a purchase.

9. Governing Law

This Refund Policy shall be governed by the laws of India. Subject to applicable law, courts at Vadodara, Gujarat shall have jurisdiction over disputes arising out of or relating to this Refund Policy.

This Refund Policy is effective from 18 September 2026. It should be read with the Terms of Use and Privacy Policy.