Hetrim Innovations Private Limited

Privacy Policy

Remote DSC Software
Website: www.remotedsc.com
Owner: Hetrim Innovations Private Limited

1. Introduction

This Privacy Policy explains how Hetrim Innovations Private Limited (“Company”, “we”, “us” or “our”) collects, uses, stores, protects and processes personal information of users, customers and visitors (“you” or “user”) in relation to the website www.remotedsc.com, Remote DSC software, related desktop applications, licence services, downloads, updates, payments and technical support.

Remote DSC is a desktop-based software intended to facilitate authorised remote digital signing workflows where the Digital Signature Certificate holder and authorised user agree to such use.

By using our website, software or services, you agree to this Privacy Policy.

2. Applicable Law

This Privacy Policy shall be governed by applicable Indian laws, including the Information Technology Act, 2000, the rules made thereunder, and applicable data protection laws, including the Digital Personal Data Protection Act, 2023, to the extent applicable.

3. Nature of Remote DSC Service

Remote DSC may provide facilities such as remote access, screen viewing, document transfer, shared folder-based file movement, licence verification, LAN-based usage, software updates and technical support.

We do not own or control any DSC token, DSC certificate, DSC PIN, government portal login, client document, GST document, Income Tax document, MCA form, PDF, XML file or any other file handled by the user through the software. The DSC holder and user remain fully responsible for lawful and authorised use of the DSC.

4. Information We May Collect

We may collect the following information:

  1. name, email address, mobile number, organisation name and billing details;
  2. GSTIN, address and invoice-related information, where provided;
  3. login, account and licence-related details;
  4. device name, operating system, IP address, machine ID, software version and installation details;
  5. payment status, transaction ID and subscription details;
  6. technical logs, error logs, crash reports and licence activation records;
  7. support-related information such as screenshots, issue details and communication history;
  8. website usage information such as browser type, pages visited, cookies and analytics data.

We do not intentionally collect DSC PINs, passwords, OTPs, full payment card details, portal passwords or private keys.

5. Use of Information

We may use the collected information for the following purposes:

  1. to provide access to the website and software;
  2. to create and manage user accounts;
  3. to activate, verify, renew or suspend licences;
  4. to process payments and issue invoices;
  5. to provide software downloads, updates and support;
  6. to enable remote signing, file transfer and related workflow features;
  7. to troubleshoot technical issues;
  8. to prevent misuse, piracy, fraud or unauthorised access;
  9. to comply with legal, tax, regulatory and security requirements;
  10. to improve software performance, security and user experience.

6. File Transfer and Shared Folder Feature

Remote DSC may allow the DSC User to place documents in a shared folder so that such documents can be transferred to the remote computer where the DSC token is connected. After signing, signed MCA forms, PDFs or other documents may be transferred back to the DSC User’s computer.

The user remains responsible for ensuring that the documents uploaded, transferred, signed or received through this feature are lawful, authorised and correct. We do not verify, approve or take responsibility for the contents of such documents.

7. Payment Information

Payments may be processed through authorised third-party payment gateways. We may receive payment confirmation, transaction ID, invoice details and subscription status. We do not store full card number, CVV, UPI PIN, net banking password or similar sensitive payment credentials.

8. Cookies and Website Data

Our website may use cookies or similar technologies for login, security, analytics, user preference, website performance and fraud prevention. You may disable cookies through your browser settings, but some website features may not work properly.

9. Sharing of Information

We do not sell your personal information. However, we may share information with service providers and third parties where necessary, including:

  1. payment gateway providers;
  2. hosting and cloud service providers;
  3. email and communication service providers;
  4. licence management and software update service providers;
  5. auditors, legal advisors, tax consultants and professional advisors;
  6. government authorities, courts, regulators or law enforcement agencies, if required by law.

10. Data Security

We adopt reasonable technical and organisational safeguards to protect information against unauthorised access, misuse, loss, disclosure or alteration. These may include encrypted communication, access controls, server security, licence authentication, monitoring and restricted access to support data.

However, no website, software, remote access system or internet transmission can be guaranteed to be completely secure. Users are responsible for maintaining the security of their own computers, passwords, DSC tokens, antivirus protection and network environment.

11. User Responsibilities

The user agrees that:

  1. DSC shall be used only with proper authority and consent of the DSC holder;
  2. DSC PIN, portal passwords, OTPs and confidential credentials shall not be shared with any unauthorised person;
  3. documents must be checked before signing;
  4. the software shall not be used for fraud, impersonation, forgery or unauthorised signing;
  5. the user shall comply with the rules of government portals, certifying authorities and applicable laws;
  6. the Company shall not be responsible for misuse of DSC by the user, employees, agents or any third party.

12. Documents and Signed Forms

We do not review, verify or validate any document, form or file handled through Remote DSC. We shall not be responsible for wrong file selection, incorrect data entry, unauthorised signing, rejection by any portal, delay in filing, third-party portal failure, network failure or user negligence.

13. Data Retention

We may retain user information, licence records, billing data, support records and technical logs for as long as necessary for providing services, legal compliance, tax records, dispute resolution, fraud prevention, security and enforcement of agreements. After the required period, such information may be deleted, anonymised or archived.

14. Data Storage

Your information may be stored on servers located in India or outside India, depending upon the hosting, payment, email, support, analytics or cloud service providers used by us. We shall take reasonable steps to ensure that such processing is carried out in accordance with applicable law.

15. Your Rights

Subject to applicable law, you may request access, correction, deletion or withdrawal of consent in respect of your personal information. Such requests may be sent to:

Email: support@remotedsc.com

We may require reasonable verification of identity before acting on any request.

16. Third-Party Links and Government Portals

Our website or software may contain links or access to third-party websites, payment gateways, GST portal, Income Tax portal, MCA portal, DSC utilities or certifying authority services. We are not responsible for the privacy practices, security, content or actions of such third-party platforms.

17. Software Updates and Technical Logs

Remote DSC may periodically check for updates, licence validity, compatibility and security patches. For this purpose, limited device, licence and technical information may be transmitted to our servers. Technical logs may be used for troubleshooting, security and prevention of unauthorised use.

18. Marketing and Service Communication

We may send service updates, licence renewal reminders, product information, security notices, policy updates and support-related communication. You may opt out of promotional communication, but essential service, billing, legal and security messages may still be sent.

19. Limitation of Liability

To the maximum extent permitted by law, the Company shall not be liable for any loss or damage arising from unauthorised use of DSC, sharing of PIN or credentials, wrong document signing, misuse by user or employees, third-party portal failure, internet failure, malware, device compromise or any act beyond our reasonable control.

20. Changes to Privacy Policy

We may update this Privacy Policy from time to time. The updated version shall be posted on www.remotedsc.com. Continued use of the website or software after such update shall constitute acceptance of the revised Privacy Policy.

21. Governing Law and Jurisdiction

This Privacy Policy shall be governed by the laws of India. Subject to applicable law, courts at Vadodara, Gujarat shall have jurisdiction over disputes arising out of or relating to this Privacy Policy.

22. Contact Us

For any privacy-related query, correction request, deletion request, consent withdrawal or grievance, please contact:

Hetrim Innovations Private Limited
Website: www.remotedsc.com
Email: support@remotedsc.com

This Privacy Policy should be read with the Terms of Use and Refund Policy. Remote DSC is intended only for authorised digital signing workflows. Users must ensure that DSC use is lawful, consent-based and in accordance with applicable organisational and statutory requirements.